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Shipping & Returns

HOW MUCH DOES SHIPPING COST?

Australia Orders: We offer $10 standard shipping across Australia and FREE shipping for all orders over $50
International Orders: We offer $22 Express shipping across Australia and FREE shipping for all orders over $100 

WHERE IS MY ORDER?

As soon as your order has left our depot, we'll send you a shipping notification email to keep you in the loop. The email will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website.

Don't stress if it doesn't work immediately - it often takes up to 4 hours for it to be searchable in the system.

 

STANDARD SHIPPING

  •  Delivered within 3 - 10 business days within Australia
  •  FREE for orders over $50 AUD
  •  Processing & delivery is Monday to Friday
  •  Shipping time may vary according to Australia Post time frames and zones and does not include order processing time


EXPRESS SHIPPING

  • Delivered within 1 - 3 business days 
  • $22.00 AUD flat rate
  • Processing & delivery is Monday to Friday
  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing time


SAME DAY DELIVERY

  •  BRISBANE AREA ONLY
  •  $10.00 AUD flat rate
  •  Order before 4pm and receive between 6 - 9pm


INTERNATIONAL SHIPPING

  •  Shipping time may vary according to Australia Post time frames and zones and does not include order processing time ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. 
  • This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. 
    Culture Kings will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!

 

GENERAL SHIPPING INFORMATION

  • All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST
  • Tracking advice will be sent to your email once your order has been dispatched
  • Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place
  • In some cases, we may need to contact you before your order can be shipped. 
    To ensure there is no delay, please respond to any email/phone call from our Customer Care team



Batteries via Express Post

Due to aviation safety regulations, lithium batteries cannot be sent via any shipped method that involves aircraft, and any orders containing lithium batteries (or devices containing batteries) will be sent via parcel post (road freight) regardless of which shipping method you select.

This includes but is not limited to:

  • Starter kits
  • Individual EGO/EVOD/Twist Batteries
  • Rechargeable ohm readers
  • 18650 and 18350 lithium-ion cells

Basically, if it can be recharged, chances are it's not allowed to fly. Please make sure you select the correct shipping method based on the contents of your shopping cart.

If you have any questions about our shipping procedures, don't hesitate to call us!